We ship from Jacksonville, Florida.
We currently use USPS and UPS to ship orders. We make the decision based on total order weight and delivery location.
If other arrangements need to be made, please contact David@NextStepBrands.com PRIOR to placing your order.
Typically within 1 business day after you have placed your order.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at David@nextstepbrands.com and we will respond within 24 hours to assist with the process.
We offer immediate order cancellations as long as your order has not already shipped, typically within 1 business day.
If you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request. Email David@NextStepBrands.com
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections.
If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you. David@NextStepBrands.com
Have any other questions? Please send us a message below.